Terms and conditions

Terms and Conditions

    Returns:

    • Products can be returned for any reason within 14 days of physically receiving the product providing you have your receipt and they are still in the same condition as sent. We can not accept returns of any opened items at all.
    • In the unlikely event your order should arrive damaged, please contact us to arrange a return within 14 days of the initial purchase. Once received we will Endeavour to replace the damaged item, like for like. Failing that a full refund will be given. 
    • Any return postage costs must be paid by the customer for unwanted items. Items returned due to damage will be covered.
    • Sealed products and accessories must be returned in their original packaging, undamaged and unopened.
    • Any faults within products including but not limited to, error cards, missing cards etc are not liable for return. This must be raised directly by yourself  with the manufacturer, we will however provide any assistance we can.
    • Please contact us if you need to arrange a return.

    Cancellations / Order Amendments:

    • You can cancel or amend any order before it has been dispatched, please contact us to do so. If an order needs to be cancelled or amended within 24 hours we recommend calling to ensure that your order is not packed and/or dispatched before changes can be made. Please note that alterations may result in a delay in dispatching your order.

    • If your order has already been dispatched, please follow our returns process.


    Lost orders:

    • Cooper Gaming Ltd can not be held responsible for any supplementary costs incurred by a customer caused by a delayed/lost or mis-routed orders.


    Pre-Orders:

    • Please​ be aware that when ordering items that are in-stock along with items for pre-order, the order will be shipped as one once all items are in stock. Should you wish for items to be shipped sooner please make separate orders paying for separate delivery. 

    Deliveries:

    Mainland UK 

    • Standard delivery: Orders should be with you in 3-7 days of dispatch.
      Standard shipping is £5 or free on orders over £85

    Northern Ireland

    • Standard delivery: Orders should be with you in 3-7 days of dispatch.
      Standard shipping is £5 or free on orders over £85


    World wide

    • We currently do not offer international shipping, if you are international please contact us to see if this is something we can arrange. 

    x

    x
    x